Contact Us

All of us at Bikes Online take pride in our excellent customer service support with extensive experience in all things cycling related. Please feel free to reach us via email, phone or live chat. We will do our utmost best to help you with what you are looking for. 
Phone - Customer Service: 1-(650)-272-3778  Monday - Friday 9:00am - 5pm PST
Office Address: 1450 Technology Lane, Suite 100, Petaluma, California 94954 USA

Customer Service Hours (Pacific Standard Time)

Days Opening Hours


9.00am - 5pm PST


9.00am - 5pm PST


9.00am - 5pm PST


9.00am - 5pm PST


9.00am - 5pm PST


Online Orders only. Orders may take up to 5 business days to process

Public Holiday

Closed - Closed Christmas Day, December 31st & New Years Day


Thanksgiving Eve: 9:00am - Noon
Christmas Eve: 9:00am - Noon



Get in touch with our customer service team