Contact Us

Here at Bikes Online, we pride ourselves on excellent customer service. Please feel free to get in contact with us via email, phone or live chat and we will do our best to help you with what you are looking for. 

Email: Please fill out our online form here

Phone - Customer Service: (650) 272-3778 Monday - Friday 9:00am - 5pm PST

Corportate Office Address: 1450 Technology Lane, Suite 100, Petaluma, California 94954 USA

Warehouse Location: Los Angeles, California

Customer Service Hours (Pacific Standard Time)

Days Hours
Monday 9:00am - 5pm
Tuesday 9:00am - 5pm
Wednesday 9:00am - 5pm
Thursday 9:00am - 5pm
Friday 9:00am - 5pm
Saturday / Sunday  Online Orders only. Orders may take up to 5 business days to process
Public Holidays Closed Christmas Day, December 31st & New Years Day

Special hours:
Christmas Eve: 9:00am - Noon