Contact Us

Here at Bikes Online, we pride ourselves on excellent customer service. Please feel free to get in contact with us via email, phone or live chat and we will do our best to help you with what you are looking for. 

Email: Please fill out our online form here

Phone - Customer Service: We are currently experiencing extremely high customer inquiries and our phones are off. Please refer to the above form and send us an email. (650) 272-3778 Monday - Friday 9:30am - 5pm PST

Corportate Office Address: 1450 Technology Lane, Suite 100, Petaluma, California 94954 USA

Warehouse Location: Los Angeles, California


Customer Service Hours (Pacific Standard Time)

Days Opening Hours
Monday 9:30am - 5pm
Tuesday 9:30am - 5pm
Wednesday 9:30am - 5pm
Thursday 9:30am - 5pm
Friday 9:30am - 5pm
Saturday / Sunday  Online orders only. Orders will be shipped next business day.
Public Holidays* Closed Thanksgiving, Christmas, December 31st & New Years Day


Thanksgiving Eve: 9:30am - Noon
Christmas Eve: 9:30am - Noon