Contact Us


Here at Bikes Online, we pride ourselves on excellent customer service. Please feel free to get in contact with us via email, phone or live chat and we will do our best to help you with what you are looking for.
Email: Please fill out our online form here
Phone - Customer Service: (650) 272-3778 Monday - Friday 9:00am - 5pm PST
Corportate Office Address: 1450 Technology Lane, Suite 100, Petaluma, California 94954 USA
Warehouse Location: Los Angeles, California
Customer Service Hours (Pacific Standard Time)
Days | Hours |
Monday | 9:00am - 5pm |
Tuesday | 9:00am - 5pm |
Wednesday | 9:00am - 5pm |
Thursday | 9:00am - 5pm |
Friday | 9:00am - 5pm |
Saturday / Sunday | Online orders only. Orders will be shipped next business day. |
Public Holidays | Closed Christmas Day, December 31st & New Years Day |
Special hours:
Christmas Eve: 9:00am - Noon