Delays at the Warehouse
Recently a number of our warehouse team tested positive for COVID-19 and we have had to close the warehouse for two days for cleaning. We then experienced a major power outage that lasted a further three days. These recent events have created a significant backlog of orders to be processed. Our team has now been cleared to return to work, and power outages have been fixed. Orders have resumed shipping and are being processed from oldest to most recent. The team is working hard to get your order out to you as soon as possible.
FedEx Tracking Issues
As you may be aware, FedEx has had a huge increase in orders from the holiday period, and we are still observing some delays in a small percentage of orders. When you receive the email with the tracking number for your order, we can assure you your order has left our warehouse that day. Orders are then picked up and reach the FedEx warehouse, where they wait for an open slot to be processed. The process might take a few days and to the FedEx website tracking and FedEx Customer Service agents, the bike has not entered their system. Bikes Online are monitoring this issue with FedEx and doing everything we can to keep you informed about the status of your order. If you are affected by this issue, we ask for your patience while we work on a resolution with FedEx.